Describe what happens
Note whether the issue affects one item or several, whether it is constant or intermittent, and any on-screen error. Include the test time, device and app. These observations help distinguish possible causes without jumping to a conclusion.
Check your local network
Try another Internet activity on the same device, then on a different device. Check whether downloads or other streams are using the connection. Where possible, compare Wi-Fi with Ethernet. Problems across all activities may point towards your local network or Internet connection.
To measure download speed, upload speed and latency, follow our FAST.com tutorial. The results describe your test session; they do not test the entire delivery path.
Check the app and device
Close and reopen the app. Check for official updates and available storage. Avoid deleting settings or reinstalling the app until you have saved the information needed for your setup. Change one thing at a time so you can understand its effect.
Compare different content
If the issue affects only one item, note its name and the symptoms. If your app offers quality options, compare them. The source, server, app and connection may all play a part; an interruption alone does not identify a single cause.
Send a useful summary
Send our team the checks you have tried, your device model, app and error message. A screenshot may help if you hide account details and private information. Avoid sharing playlist addresses that contain a password.